Planned Sprint Dates (2026)

Production Deployments happen in the afternoon (16:00h, UK time).  As these are seamless updates there is no period of downtime (system outage).  Any updates requiring downtime will be communicated in advance.

For systems where a period of downtime is unavoidable, Production Deployments happen in the evening (20:00h, UK time) with around 10 minutes of downtime.  Any planned changes to this standard approach will be communicated with customers in advance.

For development items to be included on a sprint (with the exception of urgent/high priority support tickets), they must be fully understood, agreed, and planned in the week before sprint start, as this is when planning takes place.

More information on prioritisation of support tickets can be found here. 

More information on the process for requesting and Sennen actioning feature requests can be found here.