Applying statuses allows customers and agents to keep track of the progress of tickets. You can find the status of a ticket you've raised in the Customer Portal by going to 'Tickets'.
Agents will change the status of a ticket to align with the definitions in the table below.
| Status | Definition |
| Being Processed | With Sennen to investigate and resolve. |
| Awaiting your Reply | Waiting for customers' response to questions or confirmation of resolution. |
| With Sennen Development | Requires technical resolution from the Sennen Development team. |
| Feature Request | Request for future product development (if they have been selected for development, Support will use the 'With Development' status to update you). |
| Resolved | Support believes that the issue is resolved. But, there is a 72hrs delay before the ticket closes to allow further questions/comments. |
| Closed | Self-explanatory. |
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