How We Keep You Informed of Software Updates

At Kraken, we understand how important it is to stay updated on the progress of our software development and how it affects your users and workflows. Here’s how we will communicate updates moving forward:

End-User Impact at Release

For changes that directly affect end users, such as new features or system adjustments, we’ll include details in the release notes. These will provide a summary of what’s new and how it might influence daily use.

Testing and Product Power User Updates

For those involved in product testing, we’ll share UAT (User Acceptance Testing) notes. These are particularly relevant for Product Power Users to know when testing can begin and detail what’s available to test in STG, as well as any updates that aren't appropriate for the wider end user group. 

Support Ticket Updates

Any updates or resolutions related to your support tickets will continue to be shared directly through the relevant Freshdesk ticket, ensuring you're informed as issues are addressed.

Update Meetings

In each scheduled meeting, we’ll provide insights into the latest topics we’re working on, especially if they might impact your downstream solution or user behaviours. We'll follow up with a summary of topics discussed, and the relevant tickets will also reflect the updates.

If a significant update requires further user engagement in advance, we’ll reach out via email. In these cases, we will support the Power User network to spread the word and train the end user group.